"At Elevé Wellness & Aesthetics, our policies are designed to ensure transparency, trust, and an exceptional experience for every client. Your confidence and satisfaction are our top priorities."
At Elevé Wellness & Aesthetics, we value your time and strive to provide the best possible experience. To ensure a smooth and efficient process for all clients, we have established the following appointment policy:
Booking Appointments
A valid credit card is required to secure all appointments.
Appointments can be scheduled online, by phone, or in person.
Late Arrival
Please arrive on time to ensure you receive the full benefit of your treatment.
Clients arriving more than 10 minutes late may need to reschedule or have their appointment shortened, depending on availability.
Cancellation and Rescheduling
We kindly ask for at least 24 hours' notice for cancellations or rescheduling.
Cancellations made less than 24 hours before the appointment may incur a $100 cancellation fee.
No-shows will be charged $100.
No-Show Policy
Clients who miss their appointment without notice will be considered a no-show and charged as stated above.
Repeated no-shows may require prepayment for future bookings.
Appointment Confirmation
Appointment reminders will be sent via email or text 1 week and 24 hours in advance. Please confirm your appointment to secure your time slot.
Walk-Ins
Walk-ins are welcome based on availability, but we recommend scheduling in advance to guarantee your preferred time.
Consultations
Skincare & Injection Consultations: We provide consultations and in-depth skin analysis with one of our expert providers for a $50 fee. If a purchase is made during your appointment, the consultation fee will be applied to your total. We believe that an informed client with realistic expectations will achieve the most satisfaction with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion of all available options—both immediate and long-term—and a personalized plan of action tailored to your individual goals.
Weight Loss Consultation: We charge a $100 non-refundable consultation fee for weight loss consultations with one of our expert providers. We believe that an informed client with realistic expectations is best positioned to achieve satisfaction with their results. During the consultation, you will receive a comprehensive discussion tailored to your unique medical history, education of all available weight loss options, both immediate and long-term, and a personalized plan of action designed to help you reach your individual goals.
Appointment & Cancellation Policy
At Elevé Wellness & Aesthetics, we strive to make your experience seamless and stress-free. Our Payment Policy ensures clarity and convenience for all transactions.
Accepted Payment Methods
We accept the following forms of payment:
Major credit and debit cards (Visa, MasterCard, American Express, Discover)
Cash
Gift cards purchased from Elevé Wellness & Aesthetics
Pre-approved financing or payment plans (if applicable through 3rd party)
Payment at Time of Service
Full payment is required at the time of your appointment.
For packages or multi-session treatments, payment is due in full at the time of purchase unless otherwise specified.
Once prepaid, you have up to 1 year to redeem the purchased service(s).
Deposits
Some services may require a deposit at the time of booking.
Deposits are applied to the total cost of your service or product purchase at time of visit (weight loss consultation fees do not apply). Deposits are non-refundable for cancellations made less than 24 hours in advance or for no-shows.
Consultation Fee for Weight Loss Services
A $100 non-refundable consultation fee is required for weight loss consultations.
This fee secures your appointment and will NOT be applied toward the cost of your treatment plan if you choose to proceed.
Refunds
Products: All product sales are final and non-refundable.
Services: Services are non-refundable, as results may vary per individual. If you are unsatisfied, please contact us within 7 days to discuss possible adjustments or follow-up care.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash. They may be used for any services or products offered by Elevé Wellness & Aesthetics.
Gratuity
Gratuity is not included in service prices but is always appreciated on non-medical services for exceptional care.
Contact Us
If you have any questions about this policy or see inappropriate content on our platforms, please contact us at info@elevewellnessaesthetics.com or (616) 433-2882.
Elevé Wellness & Aesthetics reserves the right to update any policy at any time to reflect changes in laws, technology, or business practices. Thank you for helping us maintain a positive and respectful online community!
Payment Policy
Return Policy
At Elevé Wellness & Aesthetics, we are committed to providing exceptional service and ensuring customer satisfaction. Please review our return policy below:
Products
No Returns or Exchanges: Due to the nature of our products and for safety and hygiene reasons, all product sales are final. Please ensure you select the correct product before purchasing. If you have any questions about a product, our team is happy to assist you prior to purchase.
Services
Non-Refundable: All services are non-refundable, as results may vary per individual.
Service Adjustments: If you are unsatisfied with a service, please contact us within 7 days of your appointment. We will work with you to address your concerns and, if applicable, schedule a follow-up appointment at no additional cost.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash.
Pre-Payments
Prepayments are refundable within ten (10) days of purchase. Services received cannot be refunded.
Once prepaid, you have up to 1 year to redeem the purchased service(s).
Consent Policy
At Elevé Wellness & Aesthetics, the safety, comfort, and informed decision-making of our clients are our top priorities. Our Consent Policy ensures that all treatments are provided with a clear understanding of the procedures, risks, benefits, and alternatives.
Consent Requirements
Pre-Treatment Consent:
All clients are required to complete and sign a consent form prior to receiving any treatments or services.
The consent form outlines the details of the procedure, potential risks, expected outcomes, and aftercare instructions.
Health Information Disclosure:
Clients must provide accurate and up-to-date health and medical history, including allergies, medications, and underlying conditions, to ensure the safety and efficacy of treatments.
Clients are required to update their information as necessary to reflect any changes.
Periodic Renewal of Consent:
Consent forms must be reviewed and renewed every 6-12 months or as required for specific treatments.
Informed Decision-Making
Clients will have the opportunity to ask questions and discuss concerns with their provider prior to treatment.
Providers will explain the purpose, process, and potential risks of each procedure in a clear and comprehensible manner.
Clients are encouraged to make informed decisions about their care without any pressure or obligation.
Minors
Clients under the age of 18 must have a parent or legal guardian present to provide consent for treatments. Some services may not be available to minors.
Right to Refuse or Withdraw Consent
Clients have the right to refuse any treatment or withdraw consent at any time, even after signing the consent form.
Confidentiality
All information disclosed during the consent process is protected under our Privacy Policy and will be used solely for treatment purposes.
Social Media Policy
At Elevé Wellness & Aesthetics, we embrace the power of social media to connect with our clients, share valuable information, and showcase our services. This Social Media Policy outlines the guidelines for engaging with our social media platforms to protect privacy and maintain a positive community.
Guidelines for Patients
Engagement:
We encourage clients to engage with us by liking, commenting, and sharing posts.
Respectful and constructive feedback is always welcome.
Privacy:
If you share a review or experience publicly, we may respond or feature your feedback with your permission.
Photo Usage:
We may request to use before-and-after photos for promotional purposes, but only with your written consent.
Prohibited Content
Harassment, hate speech, or inappropriate comments.
Sharing confidential client or business information.
Misleading or false statements about services, treatments, or products.
Consequences of Policy Violations
Offensive or inappropriate comments will be removed, and repeat violations may result in being banned from our social media platforms.
Indemnification
Policy
At Elevé Wellness & Aesthetics, You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
Your provision or receipt of a Treatment;
Your travel in connection with the provision or receipt of a Treatment;
Your interaction with any other User;
Any claim that you violated any provision, term, condition, covenant, warranty, or
representation in this Agreement;
Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
The Company’s use, disclosure, or preservation of User Content; or
Your violation of any rights of another, including intellectual property rights.
Privacy Policy
At Elevé Wellness & Aesthetics, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with us, whether in-person, online, or through other communication channels.
Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, mailing address.
Medical Information: Health history, allergies, and treatment preferences for providing safe and personalized services.
Payment Information: Credit card details or other payment methods used for transactions.
Online Interactions: Information collected via cookies, website analytics, or online forms.
How We Use Your Information
We use your personal information to:
Schedule and manage appointments.
Provide personalized treatments and recommendations.
Process payments and send receipts.
Communicate with you about promotions, services, or updates.
Comply with legal or regulatory requirements.
How We Protect Your Information
We prioritize the security of your personal data by:
Using encryption and secure payment gateways for financial transactions.
Restricting access to sensitive information to authorized staff only.
Regularly updating our systems to prevent unauthorized access or breaches.
Sharing Your Information
We do not sell or rent your personal information. We may share it with:
Trusted third-party service providers (e.g., payment processors or email platforms) to facilitate business operations.
Regulatory or legal authorities when required by law.
Your Rights
You have the right to:
Access or update your personal information.
Request deletion of your data where applicable.
Opt-out of marketing communications at any time.
Cookies and Online Tracking
Our website may use cookies to enhance user experience, track site analytics, and provide relevant advertising. You can manage cookie preferences through your browser settings.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date.